Unbound Help Center

How can we help?

Find answers about getting started, verification, privacy, connections, messaging, safety, and your Unbound account.

Getting Started

Verification

Discovery & Connections

Privacy

Messaging

Safety

Visit the Unbound Safety Center →Read our Community Guidelines →

Need immediate help?

Unbound is not an emergency service. If you or someone else is in immediate danger, contact local emergency services or the appropriate authorities.

Account

Troubleshooting

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Safety Center Community Guidelines Privacy Policy Terms of Service

Getting Started

What is Unbound?+

Where can I use Unbound?+

How old do I have to be?+

What kinds of connections can I look for?+

Do I need to be single?+

Verification

Why does Unbound require verification?+

What does Unbound verify?+

Does verification mean someone is completely safe?+

Why am I being asked to verify again?+

Why is my verification under review?+

Does Unbound verify relationship status?+

Discovery & Connections

How does discovery work?+

What's different about Unbound discovery?+

Can everyone see my profile?+

Does Unbound show my exact distance?+

What happens when I hide someone?+

Can I undo a hide?+

What is the compatibility questionnaire?+

How does For You decide who I see first?+

Who can see my questionnaire answers?+

Can couples join together?+

Does Unbound use swiping?+

How do I connect with someone?+

Can anyone message me?+

What happens if I decline a request?+

Can I withdraw a request I sent?+

Do connection requests expire?+

Why can't I send another request to someone?+

How do I end a connection?+

Privacy

What photo privacy options are available?+

How do I share private photos?+

Can I take private-photo access back?+

Can someone screenshot my photos?+

Can I hide when I was last active?+

Messaging

When can I message someone?+

What can I send?+

Can I see when someone reads my message?+

Can I delete a message?+

Can I edit a message after sending it?+

What happens to our messages if we disconnect?+

Are Unbound messages end-to-end encrypted?+

Safety

How do I block someone?+

Will someone know I blocked them?+

What happens if I unblock someone?+

How do I report someone?+

Will the person know I reported them?+

What happens after I report someone?+

Account

What's the difference between Pause, Deactivate, and Delete?+

Can I reactivate my account?+

How do I delete my account?+

Can I log out another device?+

Troubleshooting

I can't complete verification+

I can't see anyone in For You+

I can't see someone anymore+

I can't send a connection request+

I can't access a conversation+

Still need help?